Cancellation Policy
At Dreamland Gardens, we strive to make the cancellation process smooth and straightforward.
If you need to cancel your order, please contact us as soon as possible. We will do our best to process the cancellation before the order is shipped. Restocking fees will apply to orders not cancelled before being shipped. The specific fee will vary based on the item being return and the suppliers policy. If a restocking fee applies to your order, we will provide details before processing the return.
,Key Points:
- Before Shipment: If your order has not yet been shipped, we will cancel it and issue a full refund promptly.
- After Shipment: If your order has already been shipped, we are unable to cancel it. A restocking fee will be applied. However, you can contact us to arrange a return once the item is delivered. Please refer to our Refunds & Returns Policy for details.
For assistance, reach out to our customer support team at:
- Email: support@dreamlandgardens.com
- Phone: 877-356-3888.
We’re here to help!