FAQs
How long does it take for my order to ship, and when will I receive it?
Most orders are shipped within 1–2 business days, and delivery typically takes 4–7 days. On rare occasions, shipping may take longer due to unforeseen delays, but this will usually be noted on the product page. Dreamland Gardens is committed to providing fast and reliable shipping along with exceptional customer service.
How much does shipping cost?
Standard shipping is free on orders totaling $200 or more. Orders under $200 have a flat $10 standard shipping fee. The threshold applies to your total order value, not each individual product. The applicable shipping charge is displayed at checkout before payment.
Which payment methods do you accept?
We accept the following payment options:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
What is your return policy?
Return eligibility varies by brand and product. We do not offer a universal 30-day change-of-mind return policy.
Large and freight-delivered products—including sheds, greenhouses, chicken coops, dog kennels, and other outdoor structures—are not eligible for change-of-mind returns unless the product listing expressly states otherwise. Custom, personalized, cut-to-order, and made-to-order products are final sale for change-of-mind purposes.
For eligible products, the specific return deadline, conditions, and applicable fees will be disclosed on the product listing or provided in writing before purchase. All returns require written authorization from Dreamland Gardens.
Please review our Returns & Refunds Policy for full details or contact support@dreamlandgardens.com for assistance. These restrictions do not limit remedies required by applicable law for damaged, defective, or incorrect merchandise.
What is your cancellation policy?
Contact support@dreamlandgardens.com immediately to request cancellation. Cancellation is not guaranteed once processing, production, or shipping begins. Any cancellation restrictions or charges disclosed before purchase will apply, subject to applicable law.
Refusing delivery or requesting cancellation while an order is in transit does not automatically qualify the order for a refund. Disclosed freight, storage, redelivery, or restocking charges may apply.
What should I do if my product arrives damaged, defective, or incorrect?
Please inspect your order promptly upon delivery. For freight shipments, note visible damage or missing packages on the delivery receipt. Retain all packaging and take clear photos of the packaging, product, and any affected components.
Email support@dreamlandgardens.com as soon as possible with your order number, a description of the issue, and supporting photos or videos. Please report issues before assembly or installation whenever possible.
We’ll review the issue and coordinate with the manufacturer to arrange an appropriate resolution. Depending on the circumstances, this may include replacement parts, repair, replacement, or an authorized return and refund. Resolution and timing depend on the issue, applicable warranty terms, and your legal rights.
Please obtain written return authorization before sending any merchandise back. Our change-of-mind return restrictions do not limit remedies required by applicable consumer protection laws.
How do I place an order?
To order online, simply click "Add to Cart" on your desired product and complete the checkout process by entering your shipping and payment details. To order by phone, call us at 877-356-3888. Once your order is placed, you’ll receive an immediate confirmation, and we’ll start processing it right away.
How will I know when my order ships?
After placing your order, you’ll receive a confirmation email detailing the order and payment authorization. Once your order ships, you’ll get an email with the tracking number. If an item goes out of stock, we’ll notify you via email or phone within one business day.
Will I receive an order confirmation via email?
Yes, we’ll send an order confirmation to the email address you provide. Please ensure your email is entered correctly, and we recommend saving or printing this confirmation for your records.
Do you charge sales tax? Dreamland Gardens is based in Delaware, a state that does not have a sales tax. Therefore we do not charge sales tax on orders.
Can I modify my order after placing it?
Yes, you can make changes to your order at no additional cost before it ships. To request a modification, email support@dreamlandgardens.com. Any price differences will either be credited to your card or invoiced for payment. For immediate assistance, email us or call 877-356-3888.