Refunds & Returns Policy

Dreamland Gardens Returns & Refunds Policy

Dreamland Gardens works with several manufacturers, and return eligibility varies by brand and product. We do not offer a universal 30-day change-of-mind return policy. Any product-specific return window, exclusions, and applicable fees will be disclosed on the product listing or provided in writing before purchase.

1. Change-of-Mind Returns

Large and freight-delivered products—including sheds, greenhouses, chicken coops, dog kennels, and other outdoor structures—are not eligible for change-of-mind returns unless the product listing expressly states otherwise.

Custom, personalized, cut-to-order, and made-to-order products are final sale for change-of-mind purposes. Products identified as final sale before purchase are also nonreturnable.

For eligible products, requests must meet the return deadline and conditions disclosed at purchase. Unless expressly permitted under those terms, items must be unused, unassembled, uninstalled, and complete, with their original packaging, accessories, and documentation.

Please review dimensions, specifications, site requirements, and delivery access before ordering. Contact support@dreamlandgardens.com if you need help confirming suitability.

2. Return Authorization

All returns require written authorization from Dreamland Gardens before shipment. Email your order number, reason for return, and photos showing the item and packaging.

We will confirm eligibility, applicable charges, and the correct return address. Do not return merchandise to our business address or the manufacturer without instructions. Unauthorized returns may be refused.

3. Return Shipping & Fees

For approved change-of-mind returns, customers are responsible for the shipping and restocking charges disclosed before purchase. Where expressly disclosed, actual outbound freight costs may be deducted even if the order originally qualified for free shipping.

Return freight for large items can be substantial. We will provide the applicable charges or calculation before you arrange an authorized return.

Refusing delivery or requesting cancellation while an order is in transit does not automatically qualify the order for a refund. Disclosed freight, storage, redelivery, or restocking charges may apply.

4. Damaged, Defective, or Incorrect Items

Inspect your shipment promptly. Note visible freight damage or missing packages on the delivery receipt and retain the packaging. Contact support@dreamlandgardens.com immediately with your order number and clear photos or videos.

We will coordinate an appropriate resolution, which may include replacement parts, repair, replacement, or an authorized return and refund, depending on the issue, applicable warranty, and your legal rights. Damage to one component does not automatically require return of the entire product.

Change-of-mind restrictions do not limit any remedies required by applicable law for damaged, defective, or incorrect merchandise.

5. Refunds

Approved returns are inspected before the refund amount is finalized. Missing components, customer-caused damage, or failure to meet the disclosed return conditions may affect eligibility or the refund amount, as permitted by law.

We will notify you of the decision and any deductions. Approved refunds will be issued to the original payment method within 10 business days after inspection and approval. Your payment provider may require additional time to post the credit.

6. Order Cancellations

Contact us immediately to request cancellation. Cancellation is not guaranteed once processing, production, or shipping begins. Any cancellation restrictions or charges disclosed before purchase will apply, subject to applicable law.

This policy does not limit rights provided by applicable consumer protection laws.