At Dreamland Gardens, we stand behind the quality of the Himiway electric bikes we sell. If a warranty-related issue arises, Dreamland Gardens can assist with reviewing the concern and helping you prepare the information needed for Himiway’s warranty process.
Himiway 2-Year Manufacturer Warranty
Eligible Himiway electric bikes are covered by a 2-year manufacturer warranty against manufacturing defects, subject to Himiway’s applicable warranty terms. Free promotional accessories are not covered by Himiway’s warranty service.
Frame Coverage: Himiway e-bike frames are covered by a 2-year replacement warranty. Coverage applies to qualifying defects, while labor costs associated with transferring components to a replacement frame are not included.
Battery Coverage: Himiway batteries are covered by a 2-year prorated warranty. If a battery is determined by Himiway to be defective during the applicable warranty period, it may be repaired or replaced according to Himiway’s warranty terms. The warranty period for a repaired or replacement battery continues from the original purchase date.
Parts & Components: Eligible spare parts are covered by a 1-year warranty. Shipping charges for replacement spare parts may apply.
Wear-and-Tear Parts: Tires, inner tubes, brake pads, and brake rotors are not covered by an additional defect warranty. Himiway provides free replacement for these items only when a shipping-related issue is reported within 14 days of delivery.
Exclusions: Warranty coverage does not apply to ordinary wear and tear, misuse, abuse, accidents, improper storage, unauthorized modifications, improper assembly or maintenance, cosmetic damage not caused by Himiway, use of unapproved accessories or equipment, or damage caused by external events such as collision, fire, flooding, severe weather, theft, or improper electrical sources. Additional battery-specific exclusions apply to improper charging, tampering, or use of the battery with equipment for which it was not designed.
Shipping & Labor Costs: Himiway may provide approved replacement components or parts under warranty, but shipping charges may apply. Labor or installation costs are not covered unless specifically authorized by Himiway’s after-sales team.
Shipping Damage: Shipping damage should be reported promptly. Himiway does not accept shipping-damage claims submitted more than 7 days after receipt of the product.
How to Submit a Warranty Claim: Contact Dreamland Gardens with your order number, product information, serial number when available, a description of the issue, and clear photographs or videos showing the affected component. Himiway requires proof of purchase and photo or video evidence before approving covered component replacements.
Warranty Assistance: Dreamland Gardens can assist with the initial review and help coordinate the information required for the claim. Final warranty eligibility, repair or replacement approval, and any applicable shipping charges are determined according to Himiway’s official warranty terms.
